faq

Do you ship internationally?

Yes! But with a few exceptions; I cannot ship to the UK due to tax laws, or countries that are currently not accepting airmail from Japan. You can find the full list of countries not accepting airmail from Japan on the Japan Post website here.

 

When will my order ship?

Orders generally ship within 1-3 business days!

(If you order a passport journal with an illustrated passport photo commission, your order will ship within 2 weeks, once your commission is completed. If there are other items in your order and you would like those to ship first, please place them in a separate order.)

 

How long will it take for my order to arrive?

Domestic orders (within Japan) generally take 1-3 days to arrive once shipped.

International orders shipped via EMS generally take 3-6 days to arrive. Orders shipped via regular airmail generally take 2-4 weeks. However, delivery times vary and depend greatly on the postal speed within your country.

(If your checkout page only displays "Shipping" in the shipping method section, your order will be shipped via EMS by default.)

 

Can you tell me where my package is right now?

If you would like to track the whereabouts of your package, you must select a tracked shipping method when checking out (EMS or tracked airmail). Once your package has been shipped out, you will be emailed a tracking number with which you can track the whereabouts of your package from the Japan Post website.

Please note that the tracking number is the only way to track a package. I am unable to track the whereabouts of your package once it is in the post office’s hands.

(If your checkout page only displays "Shipping" in the shipping method section, your order will be shipped via EMS by default.)

 

I wasn't able to receive my mail...! Can you ship it to me again?

If you have a tracking number: 
First, check your tracking information on the Japan Post website; it might still be on its way!
If it says it was "out for physical delivery" (meaning they delivered it to your address) but you weren't able to receive it, contact your post office and give them your tracking number, and they will give you your mail! (Most post offices will hold onto your mail for 2 weeks after the first attempted delivery.)

If the mail is no longer being held and has been sent back to Japan, I will contact you when it arrives back to me. If you would like me to ship your mail again, please note that you will be asked to cover the shipping costs.

If you did not select a tracked shipping method, or your mail may be lost:
Unfortunately there is no way to track your mail if you did not select a tracked shipping method, or in the rare case that the post office loses track of it. I am unable to send your items again in the case that your original mail was lost.

 

I’m ordering from the EU, do I have to pay VAT?

You will not be charged VAT at checkout, but it is possible that you may be required to pay VAT and customs fees when the package arrives in your country. Please check the regulations for your country.